Service and Support

Our customer service provides you the support you need. Because sometimes there is a point at which one does not get further without help.
For questions about the installation and configuration of BaSYS our support team is always ready to listen to you.
And for all other questions, we are available to our maintenance customers with advice and assistance. 
 



As a maintenance customer of products from BARTHAUER you are always on the cutting edge of technology. Because after completing a software maintenance contract, there's access to our customer support team by phone or email.

You will also receive

  • Assistance in all aspects of the software products from BARTHAUER
  • Automatic delivery of current products of Barthauer Software GmbH
  • Access to service and feature packs and hotfixes on the password protected download area
  • Information about news from the customer service of Barthauer Software GmbH 
  • Access to the password-protected FAQ section where you can inform yourself about frequently asked questions and tips and tricks for BaSYS
  • Access to the BARTHAUER user forum where you can exchange your experiences with other BaSYS users


For software updates and hotline support outside the maintenance or additional services (eg training, software installations, etc.) we will make you an offer on demand with the expected costs.
For this case, please contact directly: vertrieb@barthauer.de