Support engineer (m/f/d) for CAD/GIS software solutions in customer service

You love to explain things to people in a short and concise way. When you explain, every customer understands even complex interrelationships. You are eager to convey the "aha" effect to the customer and solve his problem. You are good and can even motivate yourself when a solution is not immediately tangible. In stressful situations you remain polite and know how to set yourself apart.

Your tasks:

You are responsible for receiving and recording all IT, program and engineering customer inquiries. You will analyze the requests and develop practicable solutions. In addition to tracking open inquiries, you will also be responsible for conducting user training and online seminars. You are eager for knowledge and quickly acquire missing know-how. The documentation of your solutions in our customer portals completes your tasks. Translated with www.DeepL.com/Translator (free version)

Your qualifications:

• You are confident in using CAD programs and/or GIS systems. Ideally, you have got to know a database management system (SQL Server/Oracle).
• You have a degree in engineering or training as a technician or have comparable qualifications. Knowledge and experience in the field of urban water management as well as the handling of hydraulic calculation software and/or knowledge in supply/disposal engineering are an advantage.
• You are communicative, have a talent for presentations and see your work as a "service and achievement" for the customer.
• Your good analytical skills enable you to structure tasks in a goal-oriented and independent manner. You develop creative and effective solutions.
• Teamwork is a matter of course for you, you are flexible and committed.
• They can move you confidently in the German language and have good written and spoken English skills. Further language skills are welcome.

Your perspective:

• Your working atmosphere: You will work in a down-to-earth and warm team with flat hierarchies and a trusting corporate culture
• Your career development: You will have the opportunity to participate in internal and external training and development opportunities.
• Your appreciation: In addition to performance-related remuneration, you can expect a company-sponsored pension and health care plan
• Your benefits: We support your mobility with a company bicycle programme and we promote your fitness with a discounted membership in the gym